AI Chatbot Development

Yes, through the official WhatsApp Business API with a verified business; the free WhatsApp Business app only offers simple greeting, away and quick-reply messages, not a real bot. Meta charges for business-initiated template messages by category, while replies to customers who message you first are generally free within the customer-service window — check Meta's current rates for India. Meta's policies also require the bot to serve your own customers, for support, orders or leads, rather than act as a general-purpose AI assistant.

Yes. Current models from Anthropic, OpenAI and Google handle Hindi, Gujarati and mixed Hinglish well, and the bot replies in the language the customer writes in. We test with the phrasing your customers actually use, including Hindi typed in Roman script, and keep product names and prices exactly as they appear in your catalogue.

It is built not to: answers come only from your approved knowledge base and live data, and the bot is instructed to say it does not know and hand over rather than guess. We test it with off-topic and trick questions before launch and review unanswered questions weekly. Prices, stock and order status are read live from Shopify or your system, never from the model's memory.

Yes. The bot can read your Shopify catalogue for recommendations, look up order and fulfilment status for tracking questions, confirm COD orders and send cart reminders on WhatsApp to customers who have opted in. It can also pass on shipping updates from partners such as Shiprocket or Delhivery where their APIs allow.

Setup cost depends on the channels (website, WhatsApp or both), the number of languages, the size of the catalogue and knowledge base, and integrations with Shopify, a CRM or a helpdesk. Running costs are WhatsApp message charges, any provider platform fee and AI model usage per conversation, all billed to your own accounts. We estimate the monthly running cost from your current chat volume before you commit.

Yes, and they should for complaints, custom orders and high-value leads. Handoff rules send the chat to your team's shared inbox with the full conversation and customer details, the bot pauses while a person replies, and outside business hours it collects details and sets a callback.

Yes, when it is set up properly: conversations are stored in your accounts, access is role-based, and AI providers are used under API terms that do not train on your data by default. We collect only what each flow needs, show opt-in and privacy notices on WhatsApp and the website, and set retention rules so old chats are not kept indefinitely.