# AI & Software Engineering > AI & Software Engineering is the gaa-tha practice that builds the systems behind a business: AI agents that research, qualify, reply and act; AI workflow automations across your apps; AI chatbots for websites and WhatsApp; custom ERPs and Odoo or ERPNext implementations; and custom software, APIs and integrations that connect sales, inventory, accounts and operations. - Page: https://gaa-tha.com/services/ai-software-engineering - Provider: gaa-tha (https://gaa-tha.com) AI agent development, AI workflow automation, AI chatbots for websites and WhatsApp, custom ERP and Odoo/ERPNext implementation, custom software, system integration and business tools. ## Services - [AI Agent Development](https://gaa-tha.com/services/ai-agent-development) ([markdown](https://gaa-tha.com/services/ai-agent-development.md)): Custom AI agents that take a goal, use your tools and finish the task — inside guardrails, approvals and logs. - [AI Workflow Automation](https://gaa-tha.com/services/ai-workflow-automation) ([markdown](https://gaa-tha.com/services/ai-workflow-automation.md)): Automations across your apps, with AI steps that read, sort and write — so data moves without copy-paste. - [AI Chatbot Development](https://gaa-tha.com/services/ai-chatbot-development) ([markdown](https://gaa-tha.com/services/ai-chatbot-development.md)): Website and WhatsApp chatbots that know your catalogue and policies, capture leads and hand over to a person when it matters. - [ERP Development & Implementation](https://gaa-tha.com/services/erp-development) ([markdown](https://gaa-tha.com/services/erp-development.md)): Custom ERP or Odoo and ERPNext, mapped to how your business really runs — from purchase order to dispatch to GST invoice. - [Custom Software Development & System Integration](https://gaa-tha.com/services/custom-software-development) ([markdown](https://gaa-tha.com/services/custom-software-development.md)): Bespoke software, portals and integrations engineered so your systems talk to each other — and keep running. - [Custom Tools & Automations](https://gaa-tha.com/services/business-tools-automation) ([markdown](https://gaa-tha.com/services/business-tools-automation.md)): Small, purpose-built software that removes manual work — lead trackers, lookups, dashboards and document automation. ## Frequently asked questions ### What does an AI and software engineering agency do? It designs and builds the software that runs a business rather than markets it: AI agents and chatbots, automated workflows between apps, ERP systems for inventory, production and accounts, and custom software and integrations. gaa-tha scopes each system around a measurable business outcome, builds it in phases and hands over the code, accounts and documentation. ### What is the difference between an AI agent, a chatbot and an automation? An automation follows fixed rules (when a form is filled, add a row and send a WhatsApp). A chatbot answers questions in a conversation. An AI agent is given a goal and tools — your CRM, catalogue, email or ERP — and decides the steps itself, within the guardrails and approvals you set. Many real systems combine all three. ### Do we need a custom ERP or an off-the-shelf one like Odoo or ERPNext? Most small and mid-sized businesses should start with Odoo or ERPNext configured to their process, plus custom modules where the business is genuinely different. A fully custom ERP makes sense when your workflow is your competitive advantage or off-the-shelf licences and workarounds cost more than building. We recommend after mapping your process. ### Which AI models and tools do you build with? We are model-agnostic: Claude, GPT, Gemini and open-source models are chosen per task on accuracy, cost, speed and data-residency needs, and orchestrated with tools such as n8n, Make, LangGraph or custom code. Your data stays in your accounts, and every agent is logged and evaluated. ### Is our business data safe with AI systems? Systems are built with role-based access, encrypted connections, audit logs and human approval for sensitive actions, and use model providers' business terms that do not train on your data. Customer data stays in your own cloud accounts, and we document exactly what each agent can read and do. ### How long does an AI agent or ERP project take? A focused AI agent or automation is usually live in two to six weeks. An Odoo or ERPNext implementation takes six to sixteen weeks depending on modules and data migration, and a custom ERP or software platform is delivered in phases, with the first module live in eight to twelve weeks. --- **About gaa-tha** — gaa-tha is a storytelling-led digital marketing, branding, ecommerce, technology and AI agency founded in Gujarat, India in 2024. It builds brands, websites, Shopify stores, mobile apps, SaaS products, AI agents, automations and ERPs; runs Meta and Google ads, social media and SEO/AEO/GEO; and onboards and manages brands on Amazon, Flipkart, Myntra, Blinkit, Zepto and Swiggy Instamart. Contact: digimarketing@gaa-tha.com · +91 97372 80309 · https://gaa-tha.com/#contact · All services: https://gaa-tha.com/services · Site summary for AI assistants: https://gaa-tha.com/llms.txt